After-Sales Support
Every Cosmic View LED display comes with a comprehensive 3-year warranty and lifetime technical support from our Delhi-based team.
Our Warranty Promise
We back every display we sell with the same confidence our manufacturer gives us. No hidden clauses, no surprises.
Full replacement of any LED module showing dead pixels, colour shift, or brightness degradation beyond 30% within the warranty period. No questions asked.
All power supply failures within 3 years are covered including parts and labour. We keep spare PSUs in Delhi for same-week replacement.
Nova Star and Linsn sending/receiving card failures are covered under warranty. Remote diagnostics available for most software-related issues.
For NCR customers: on-site service within 48 hours. For other cities: replacement parts dispatched next-day with remote guidance for local technicians.
How to Claim Warranty
Call or WhatsApp our support team with your invoice number and a description or video of the issue.
Our engineers will diagnose remotely within 4 business hours and determine if a site visit or part replacement is needed.
Replacement parts dispatched next-day, or an engineer visits for NCR clients within 48 hours.
Issue resolved, display back in operation. Service report provided for your records.
Ongoing Support
2 preventive maintenance visits per year. Remote support. Preferential parts pricing. Ideal for indoor displays in controlled environments.
4 visits per year. 24/7 remote monitoring. 72-hour on-site response SLA. Recommended for retail and corporate installations.
Monthly visits. 24-hour on-site SLA. Loaner panel stock. Priority engineer assignment. Designed for broadcast, DOOH, and stadium installations.
FAQ